Apria Healthcare - 26 Reviews - Sacramento, CA (2024)

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Kathy

I am a current client of this provider

This is a review about the service or should I say the non service I have received through Apria in general. After 7 phone calls to Apria and then one to the Sacramento store. After being told my items would be delivered Thursday evening, hearing the schedule, then seeing there was no schedule online, after being told a supervisor would call me back, after being hung up on, I finally called the Sacramento location. Finally, the items were delivered, just dropped off on the porch, no doorbell rung, no hello through the open door, nothing. The delivery man parked in front of my neighbor's home instead of mine. It has been quite an experience to say the least.

Provider Response

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Mark

I am a current client of this provider

I called Apria because my oxygen machine kept beeping. I was told they would send someone out to switch out machines within four hours. 9 hours later, still waiting. I'm wondering if they'll come at all. It's not comforting to know you can't depend on the company that provides your oxygen.

Provider Response

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Alexis O

I am a current client of this provider

A man delivered my equipment and explained what to do and how . I have now had the chance to explain the equipment to two other ladies, because they wasn't told how to operate their equipment. Thanks Johnny

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Natalie L

I am a current client of this provider

I have been with Apria for years and never had bad experience

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Will B

I am a current client of this provider

I like the machine that I received This time it's much smaller and more convenient . I wish that the Emergency tank was smaller because it's to big and bulky.

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Vincent E

I am a current client of this provider

1st time having to utilize your services and it was an easy transition.

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annad1875452

I am a current client of this provider

I like the machine that I received This time it's much smaller and more convenient . I wish that the Emergency tank was smaller because it's to big and bulky.

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Tim J

I am a current client of this provider

The receptionists who answered my questions on the phone were well informed and more helpful than any of my other contacts with Apria.

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Billy A

I am a current client of this provider

Your customer service representative help me to purchase the order and I received fast ..thank you and appreciate all your help

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Nelly K

I am a current client of this provider

A vast improvement over my previous experiences. Most notable, hold time was minimal. The agent spoke clear English, I wasn’t transferred 8 times. I have had some extremely bad service with this company in the past.

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cathyh18754

I am a current client of this provider

After a simple logistical misunderstanding, it was expeditiously resolved the very next morning. Very commendable.

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Bianca E

I am a current client of this provider

About ! Third time using service...Very good and quick.. Start was exceptional and very courteous. Thanks

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tonyc874112

I am a current client of this provider

Account set up at clinic, ordering and billing set up, easy from there. Particularly like the emails when it is time to place another order on your website.

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tylerm411782

I am a current client of this provider

Abe was nothing short of miraculous in handling our complicated and dire situation. You're extremely lucky to have him! OUR HIGHEST RECOMMENDATION!!!

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Vicky T

I am a current client of this provider

Abbie was the person that explained everything about the BIPAP machine to me and it was very easy to follow. I would recommend Apria Healthcare to everyone. Thank you so much for helping me sleep better.

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Lesly J

I am a current client of this provider

Aaron went above and beyond to provide exceptional customer experience and to ensure that I got everything that I needed as a patient. I truly appreciated everything that he did to make sure I got the equipment that was needed for my condition. He should be recognized for his commitment to customer satisfaction and care.

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Baron K

I am a current client of this provider

A bit confusing and some missed voicemails, but I think this was just due to Covid. Employees I talked to mentioned they were working from home and trying their best. All employees were super helpful and courteous

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Paola C

I am a current client of this provider

This far my CPAP treatment is running smoothly thanks to Apria. Thanks to my treatment, I am experiencing the best sleep I’ve had in years

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Ellaine B

I am a current client of this provider

Teresa was outstanding and helping me overcome problems related to my CPAP replacement. She deserves three gold stars.

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robertjackson489456

I am a current client of this provider

A walker was delivered to my home the same time I got a walker upon my hospital discharge. Thanks for picking up this other walker today you had delivered.

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Hazel V

I am a current client of this provider

A certain issue from the staff's part occurred that delayed the delivery of my cpap equipment. The issue was addressed, and i received the equipment within a week. Satisfied with service thank you.

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toms4984123

I am a current client of this provider

Very reassuring that I can always count on Apria representatives professionalism and care when ordering and reviewing my equipment . At 71 I will Very satisfied with the attention to detail and professionalism relating to my equipment and healthcare needs with Apria. Looking forward to a long and positive relationship in the months and years ahead.

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alexp1986463

I am a current client of this provider

I was very satisfied with the employee who delivered my Apria machine. I am also very satisfied with the company and their excellent service.

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Paul M. S.

I am a current client of this provider

This company has a well deserved 1.4 star rating. Honestly, I would give a negative star review if I could. I have been trying to order CPAP supplies for 3 years now from Apria. I have Kaiser Permanente as a health care provider and unfortunately Apria is the only place I can get CPAP supplies that are covered by my health insurance. For the past 3 years I have had to use websites like CPAP.com because every time I try to get my CPAP resupply through Apria they always drop the ball on my order. I hope Kaiser changes DME equipment providers so I can actually get CPAP supplies without having to pay 100% out-of-pocket.TL;DR - In short, don't hold your breath if you need DME from Apria. And don't expect to get your order filled.

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catapult1

I am a current client of this provider

My 99 year old aunt has to wear oxygen at all times. She is currently in the hospital. On 10/27/18 the hospital requested home delivery. It is now 10/29 and the delivery hasn’t arrived. As a result, my aunt has to stay in the hospital until they deliver the apparatus. They gave us a time period for when they would deliver; and, so far, they have changed it four times! This is outrageous! I would give them a “0” rating, if I were allowed.

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Stephanie9

I am a current client of this provider

My mom never had a problem with the services Apria Healthcare provided. They were very prompt. They were there to make sure that my mom's oxygen tanks were full and when there was a problem with her concentrator, they were there with new hoses for it. Whenever there's a problem, they were right on it. I would recommend them to others.

Call us at (855) 948-3865