NEW Portal Experience
Starting Jan. 23, 2024, Springfield Clinic locations will start transitioning to a new electronic health record (EHR), athenahealth. Athenahealth provides a modern and seamless way to access your patient information, appointments, medical history and billing statements in one platform.
At your first visit with a location that has transitioned to athenahealth, our front desk staff will send a personalized portal invitation to your email or mobile phone to enroll. Simply click the link provided and setup your account.
During this transition, patients will have appointment information in multiple portals depending on the provider and location of your visit. We will transition all Springfield Clinic locations to athenahealth by summer 2024. Your medical records in the FollowMyHealth portal will remain in your account and you will be able to continue accessing this historical information through your FollowMyHealth portal account. All future patient visits and test results will appear in the athenahealth portal. Click here to learn more about how this impacts your future visits.
Please refer to the "Which Portal Should I Access" section if you need help determining which portal to access based on the provider and location of your visit. We appreciate your patience during this time.
Setting up your athenahealth patient portal account
The email address you use to create a new portal account in athenahealth must match the email address that is in our athenahealth system (electronic health record). If this email address does not match and you cannot complete portal registration, please email [emailprotected] and notify us what email address you would prefer to use for your portal account. Thank you!
Portal Access
During this transition, portal access will depend on the location and provider of your appointment. Locations that have transitioned to the new EHR will access the NEW athenahealth patient portal. Locations that have not yet transitioned will access the myHealth@SC (FollowMyHealth) patient portal. Please use the below guide to help determine which portal to access.
If you've received care with the following locations/providers*:
List updated as of 5/29/24
at HSHS St. John's Health Center
Audiology at Springfield Clinic Main Campus West
Cancer Center at HSHS St. John's Pavilion
Cancer Center at Springfield Clinic 1st - 900 Building
Cardiology at Springfield Clinic 1st - 800 Building
Chiropractic at Springfield Clinic 1st - 800 Building
at Springfield Clinic 1st - 900 Building
Dermatology at Springfield Clinic Main Campus West
ENT at Springfield Clinic Main Campus West
Eye Institute (Optometry & Ophthalmology) at Springfield Clinic Main Campus West
Family Medicine at Springfield Clinic Main Campus East
Family Medicine at Springfield Clinic Main Campus West
Gastroenterology at Springfield Clinic Main Campus West
General Surgery at Springfield Clinic 1st - 900 Building
at Springfield Clinic 1st - 900 Building
Internal Medicine at Springfield Clinic Main Campus East
Internal Medicine/Pediatrics at Springfield Clinic Main Campus West
Interventional Spine Care at Springfield Clinic 1st - 800 Building
Neurological Surgery at HSHS St. John's Pavilion
Neurological Surgery at Springfield Clinic 1st - 800 Building
Neurology at HSHS St. John's Pavilion
Neurology at Springfield Clinic 1st - 800 Building
Orthopedics at HSHS St. John's Pavilion
Orthopedics at Springfield Clinic 1st - 800 Building
Orthopedics at Springfield Clinic Jacksonville
at Springfield Clinic 1st - 800 Building
at Springfield Clinic Main Campus West
Rehabilitation Services at Springfield Clinic 1st - 800 Building
at Springfield Clinic Main Campus West
Springfield Clinic Bloomington - Normal
Springfield Clinic Carpenter
Springfield Clinic Center for Plastic Surgery
Springfield Clinic Chiropractic
Springfield Clinic Dermatology - Monroe
Springfield Clinic Koke Mill
Springfield Clinic Lincoln
Springfield Clinic Morton Pediatrics
Springfield Clinic Morton Primary Care
Springfield Clinic Optical Centre Main
Springfield Clinic Optical Centre West Wabash
Springfield Clinic Pediatrics
Springfield Clinic Peoria
Springfield Clinic Peoria Allen
Springfield Clinic Peoria Heights
Springfield Clinic Peoria Medical Aesthetics
Springfield Clinic Peoria North Knoxville
Springfield Clinic Rehabilitation Services 6th Street
Springfield Clinic Rehabilitation Services Monroe
Springfield Clinic Rehabilitation Services West Wabash
Springfield Clinic Sherman
Springfield Clinic Sherman Rehabilitation Services
Springfield Clinic Surgery Center
Springfield Clinic Urgent Care (Jacksonville, Main, Sherman, West Wabash)
Springfield Clinic Wabash
at HSHS St. John's Pavilion
TCM at Springfield Clinic Peoria Women's Health
Urology at HSHS St. John's Pavilion
Urology at Springfield Clinic 1st - 800 Building
Vascular Surgery at Springfield Clinic 1st - 800 Building
Women's Health at Springfield Clinic 1st - 900 Building
If you've received care with any other locations/providers:
Contact our portal support team for assistance
Phone: 217.528.7541 ext. 70228
Email: [emailprotected]
Current FollowMyHealth User?
We appreciate your patience during this transition as we upgrade to our new electronic health record, athenahealth.
Contacting Your Provider(s) Through the Current Patient Portal
As providers transition to the new athenahealth platform, they will no longer be accessible to message on the FollowMyHealth patient portal. Rather than directly messaging these providers, please call their offices (access department-specific phone numbers here) if you have a question for your care team.
Accessing Your Medical Records in the Patient Portal
Your medical records in FollowMyHealth portal will remain and continue to be accessible in your account. However, all future patient visits and test results will appear in athenahealth once your provider has transitioned to the new system.
You can request medical records at any time online or by calling the Correspondence Section of Springfield Clinic's Health Information Management Department at 217.528.7541 ext. 77352
At Your Next Appointment, Sign Up for NEW athenahealth Patient Portal
When you arrive for your first visit with a provider who has transitioned to athenahealth, our front desk staff will send a personalized portal invitation to your email or mobile phone so you can enroll. Simply click the link provided and set up your account.
Once you've checked in to your appointment and your athenahealth portal is activated, you will have immediate access to directly message that provider who is already active on the new system. You can also view test results, request prescription refills and view visit notes through the new athenahealth portal.
